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The Siggnal team provides personal support to every customer — no support tickets routed to a bot queue. Whether you need help setting up your first project, connecting your CRM, or requesting a custom signal type, the team is available every day, including weekends and holidays.

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Support Channels

Book a Demo

Schedule a 30-minute session. The team will walk through your business, show example signals matched to your ICP, and help you configure the platform from day one.

Telegram

Reach the team via Telegram for quick questions and fast replies. Available on all plans — ideal for short questions during active prospecting.

Email

Email support for account management and billing questions. Use this channel for anything that requires written confirmation or documentation.

In-App Help

Use the help button inside the platform to send a message directly from your account. Your account context is automatically attached, helping the team respond faster.

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What Support Can Help With

The Siggnal team can assist with a wide range of topics across setup, operations, and integrations:
  • First-time project setup and ICP configuration based on your website or sales brief
  • Choosing the right signal types for your product, industry, and target market
  • CSV and INN upload troubleshooting — formatting issues, deduplication, and coverage gaps
  • CRM and webhook integration setup (Масштабирование plan) — connecting Siggnal to your existing sales stack
  • Custom signal type requests — defining new trigger types specific to your business
  • Billing and plan changes — upgrading, downgrading, or clarifying your invoice
  • Data quality feedback — reporting stale contacts or incorrect company information
Personal support (individual support tier) is included on Рост and Масштабирование plans. Старт plan customers receive online consultation support. All plans have access to the same support channels — response time and depth of engagement differ by tier.
The fastest way to get started is to book a demo. The founders are hands-on and will personally help you configure Siggnal for your specific business case — most customers leave their first session with a working project and their first signals already arriving.